Conversation
This feature lets you easily monitor all ongoing and past interactions users have with your Copilot. It gives you a clear view of how people are engaging with your Copilot, so you can track conversation history, dive into specific chats, and check out user feedback.
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All Conversations with your Copilot can be viewed from the left panel.
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Upon clicking on any one conversation, you can view the conversation with the user, in real-time.
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Click on “Take Over Conversation” to allow an Agent to have a conversation with your user in real time. Please note that for this button to appear you need to enable the Human Handoff feature.