Pricing

This section allows you to efficiently manage your billing information and subscription plans. You can update payment details, review past invoices, and adjust your subscription as needed. Whether you're upgrading to access more features or downgrading for a cost-effective option, switching plans is seamless. Each plan offers unique benefits, enabling you to choose the one that best suits your needs.

Copilot pricing plans overview.

All Plans

Choose from a range of free to paid options that suit your business or individual needs. You can even opt for monthly or annual billing. This section helps you compare the plans easily.

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Select either monthly or annual billing based on your business needs.

Copilot's Monthly Pricing Plans Overview

Copilot's Yearly Pricing Plans Overview

Enterprise Plan

This plan is ideal for organizations that need more customized Copilot offerings such as message credits, data source characters for training, or custom workflows and integrations. The plan comes with priority support as well. You can get in touch with our team at [email protected] if you'd like to subscribe to the Enterprise Plan.

Customized plan with priority support. Contact [email protected].

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Resolving Payment Failures on Copilot.live

Payments on Copilot.live are processed through Stripe, a secure and reliable payment gateway. If your payment fails, it could be due to various reasons such as insufficient funds, incorrect details, or Stripe-specific issues. This guide will help you understand common causes and how to resolve them.

Payments on Copilot.live are securely processed through Stripe

Common Reasons for Payment Failures and How to Fix Them

1. Insufficient Funds

If your account doesn't have enough balance, the transaction will fail.

What to do:

• Check your bank or card balance.
• Use a different payment method.

2. Incorrect Payment Details

Mistyped card numbers, incorrect CVV, or expired cards can cause payment failure.

What to do:

• Double-check and update your payment details.

• Ensure your card is active and not expired.

  Example of incorrect card details error.

3. Bank Declined the Transaction

Your bank might block the transaction due to security concerns.

What to do:

• Contact your bank and request approval for the payment.

4. Payment Blocked by Stripe

Stripe may block payments if they detect potential fraud or high risk.

What to do:

• Ensure your billing address and card details match.
• If the issue persists, contact Stripe Support.

5. Card Expired or Blocked

Expired, blocked, or inactive cards won’t work for payments.

What to do:

• Use a different card.

• Contact your bank for a replacement card.

  Ensure your card is active and not expired or blocked for successful payments

6. Exceeding Transaction Limits

Your bank may have daily or per-transaction spending limits.

What to do:

• Check your bank’s transaction limits.

• Request a temporary limit increase if needed.

  Ensure your transaction stays within your bank’s spending limits or request an increase if needed.

7. 3D Secure Authentication Failed

Some transactions require additional security verification, such as an OTP.

What to do:

• Complete the verification process correctly.

• Ensure you enter the correct OTP sent by your bank.

  Example of 3D Secure authentication prompt.

How to Rectify Payment Issues

If your payment fails, follow these steps:

1. Verify Payment Details – Ensure card numbers, CVV, and expiration dates are correct.
2. Check Your Bank Balance – Ensure sufficient funds are available.
3. Complete 3D Secure Verification – If prompted, enter the correct OTP.
4. Contact Your Bank – If the bank declined the transaction, request approval.
5. Retry After Some Time – If the payment gateway has issues, wait and retry.

If the issue persists, please reach out to [email protected] for further assistance.